Return/Refund Policy
AfterSales
Should you have any question with regards ofdirection of use of the product, the service that we provided, any questionplease contact us at :
● Contact Email: info@goodchen.com.my
● Contact No.: +60167447526
Returnand Refund Policy
All products sold are NOT RETURN AND REFUNDABLEexcept for quality defective. If there is quality defective, kindly refer tothe PRODUCT DEFECTS section below for new product shipment.
ProductDefects
1. All parcel will be packed in poslaju flyer.If the parcel is not in good condition when you receive, please don't let thepostman leave.
a.Take a photo of your consignment note and the parcel.
b.Don't sign to accept the parcel, ask the postman to return to us.
c.Send us the photos and we will ship out a new parcel within two (3) workingdays.
2. If you accidentally received the parcel andonly found the defect products after you open the parcel,
a.Take a photo of the defect product and send to our customer service
b.We will do compensate within two (7) working days.
3. If you found that the product receivedisn't same with what you ordered,
a.Take a photo of the defect product and send to our customer service
b.If we are shipping the wrong product to you, you can returned back and we willsend out the exact product to you within two (2) working days.
ContactUs
If you have any questions or suggestions aboutour Return and Refund Policy, do not hesitate to contact us.
Delivery Policy
1. Our Courier partner would usuallysuccessfully deliver the parcel within 2 – 5 working days from the date ofshipment (Our daily shipment schedule is from Sunday to Thursday daily. Noshipment on every Friday, Saturday or Terengganu state or national publicholidays).
Delivery Tracking Numbers will be provided toall orders upon shipment for self-tracking purposes.
Delivery Fees:
● Purchase above RM150 free delivery within West Malaysia.
● Purchase below RM150, minimum delivery fee within West Malaysia will beRM8 for purchase of goods below 1kg (additional RM3 for every subsequent 1kg ofpurchase).
● Delivery Fees for East Malaysia will be charged according to weight ofpurchase (minimum RM150 for purchase of goods below 1kg and an additional RM25for every subsequent 1kg of purchase).
2. In the event of delay on the delivery, wewould recommend for self-collection at the designation deporting branch of ourdelivery partner to avoid effects on the product quality. Affected customersmay also contact our customer service representative for more info.
We do not assume responsibility or authorityfor the operations of our delivery partner. Your kind understanding is muchappreciated.
3. Actual product may differ from the photospublished on all GOOD CHEN marketingchannels. Each product is unique and will not have identical appearance ortexture. Your kind understanding is much appreciated.
Privacy Policy
GOODCHEN treats customer privacy as important and respectsand guards customers' rights. We only collect information from you to ensureyour orders are placed successfully on this website. Appropriate measures arein place to keep your personal information confidential and we do not share orpass on information except where it may be necessary to do so to ensure yourorder can be fulfilled. We guarantee that our customer database will not besold or marketed for any reason whatsoever to third parties.
GOOD CHEN website maycontain links to websites operated by third parties and these websites shouldcontain their own privacy policies. Thus, GOODCHEN makes no guarantees in respectto how your information may be used in these third parties websites.
GOOD CHEN is the owner ofinformation that is submitted and by submitting any of your information you areconsenting to the storage and where application retrieval of your informationso submitted for the purposes set out herein.
GOODCHEN reserves the right to modify or remove portionsof this privacy policy at any time and this Privacy Policy should be read withthe other terms and conditions applicable to the use of this website. Anycondition that is not enforceable, void or invalid shall be deemed severablehere from and all other conditions remaining shall be enforceable and valid.
If you have any questions regarding thisPrivacy Policy or your dealings with our website, please contact our customerservice:
● Contact Email: info@goodchen.com.my
● Contact No.: 0167447526
