Privacy Policy / Delivery Policy

Return/Refund Policy

After Sales Service

Ifyou have any inquiry about the direction of use of the products and theservices we provide, please don’t hesitate to contact us:

     ContactEmail: info@goodchen.com.my

     Contact No.: +60167447526

 

Returnand Refund Policy

Whenyou receive the parcel, please check any defects or damage on the parcelimmediately.

If there is received with unsatisfied condition, kindly reportto our customer representative and provide unboxingevidence within 36 hours once received.

 

As biscuits are fragile items, allproducts sold are NOT RETURN AND EXCHANGE except comply with certain criteriaas state on below. Your kind understanding is much appreciated.

 

 

RefundPolicy for unsatisfied condition

Report must be made within 36 hoursonce received. Unboxing evidence must be clearly presented.  Recording unboxing process upon received parcel is highlyrecommended.

Minor shatter (Damage< 50%) / Wrong items- entitles for credit point compensation only.

Product defect (Damage 50%) /Missing Items - refund will be carried out.

Failing to comply with the abovecriteria will not entertain.

All refund/compensation process should be completedwithin five (5) working days.
Upon checking the item(s) met all our qualifying conditions, a credit pointwith a non-extendable 45days validity, will be sent to your account via asystem generated email.
 

If you have any inquiry or suggestions about our Returnand Refund Policy, please do not hesitate to contact us.

 

Delivery Policy

Allparcels will be packed with Carton Box + Bubble Wrapping + Fragile Note.

 

We will shipyour order from our warehouse to the courier services within 1-2 WORKING DAYS asper stated term and delivered to your doorstep within 3 – 5 WORKING DAYS via oursupported courier depending on the courier services provider. Estimate deliverymore than 5 days.

(No Shipmenton every Friday, Saturday and national public holidays.)

Delivery TrackingNumbers will be provided to all orders upon shipment for self-trackingpurposes.

Anydelay thereafter on the courier service is out of our control.

Your kind understanding is much appreciated.

SHIPPING COVERAGE

Orders are shipped within Peninsular Malaysia (except Terengganu) and East Malaysia (except Labuan)

 

Delivery Fees (PeninsularMalaysia):

·   FREEDELIVERY for every Purchase to Peninsular Malaysia.

Delivery Fees(East Malaysia):

·   We are charging RM50** for the 1st 3KG andadditional RM25 per every subsequent 1KG for delivery of every purchase to EastMalaysia

 

Actualproduct may differ from the photos published on all GOOD CHEN marketingchannels. Each product is unique and will not have an identical appearance or texture.Your kind understanding is much appreciated.


Privacy Policy

We ”GOODCHEN” are committed to safeguarding your privacy rights andensuring that your personal data is protected. We only collectinformation from you to ensure your orders are placed successfully on thiswebsite. Appropriate measures are in place to keep your personal information confidential,and we do not share or pass on information except where it may be necessary todo so to ensure your order can be fulfilled. We guarantee that our customerdatabase will not be sold or marketed for any reason whatsoever to third parties.

 

GOODCHEN website may contain linksto websites operated by third parties and these websites should contain theirown privacy policies. Thus, GOOD CHEN makes no guarantees inrespect to how your information may be used in these third parties’ websites.

GOODCHEN is the owner of theinformation that is submitted and by submitting any of your information you areconsenting to the storage and where application retrieval of your informationso submitted for the purposes set out herein.

 

GOODCHEN reserves the right tomodify or remove portions of this privacy policy at any time and this PrivacyPolicy should be read with the other terms and conditions applicable to the useof this website. Any condition that is not enforceable, void or invalid shallbe deemed severable here from and all other conditions remaining shall beenforceable and valid.

 

Ifyou have any questions regarding this Privacy Policy or your dealings with ourwebsite, please contact our customer service:

     Contact Email: info@goodchen.com.my

     Contact No.: 0167447526